Click on any of the questions below to view your answers.
How To
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Setup your Premium DNS
To set up your Premium DNS you must first log in.
To do this, please click Manage account at the
top of this page, then select Domain Name Manager.
Type your password and log in to access your Premium DNS.
Once logged in, please click Premium DNS. When
you are logged into Premium DNS, you will be able
to configure all your DNS features. Step-by-step
instructions will guide you.
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Sales Questions
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What is Premium DNS?
Premium DNS allows you complete control over your DNS zone allowing you to set A records, MX records, CNAME records, TXT records, URL forwards and email forwards from within your Domain Name Manager. (Premium DNS is included FREE with all web and email hosting plans.)
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Are there any hidden fees?
There are NO hidden fees with Cheap Domains. All possible
fees are listed on our plan page.
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Does Cheap Domains have a reseller plan?
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General Questions
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All setup but it still doesn't work?
It usually takes 24-48 hours from the initial activation of your Premium DNS account before changes are visible on the Web.
If your changes are not visable on the web (or your mail does not work) after 48 hours, please double check all your settings, and make sure the source address' are functional.
A good way to check if your email forwarding is working correctly and to identify where the problem lies is:
Send an email to your source address, with your new Premium DNS email e.g. user@yourdomainname.com.au in the CC field. If you receive 2 copies of this test email, then everything is working as desired. If you receive 1 copy... you have a problem with your Premium DNS settings and you should check your MX records. If you don't receive any copies of this test email, please double check your mail settings with your external mail provider.
It is possible that your URL forwarding is active prior to the email forwarding (or vice versa) as DNS caching for mail services (MX records) may differ from www records by anywhere up to 24 hours.
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I've paid for Premium DNS, however I can't login.
If you purchased Premium DNS with your domain, or sometime after your domain purchase, there
is a chance that your account is not yet setup.
Premium DNS is activated manually, and usually takes 48
hours to be setup on your domain. If it has been more
than 48 hours, and you're still getting a login or password
error, please feel free to email
us.
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I can't login to my Premium DNS account.
If you're logging into Premium DNS through your Domain
Name Manager, and you receive a password error message,
this may be for one of two reasons.
- If you recently purchased your domain name, your DNS
Hosting account may not be active yet. Premium DNS takes
roughly 48 hours before it's activated after a new domain
registration.
- Have you changed your password since registering your
domain? If so, Premium DNS may still be set to your
original user/pass, or alternatively the user/pass of
the registrant contact. If you still can't remember
your user/pass, please email
us and we'll reset it .
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How to change the ownership of my account?
Changing ownership of an account is a PERMANENT function. You will not be able to change the ownership back once you have made the change.
As you may know, ownership change means to transfer all of the rights and duties of the account to the designated person/entity. To protect your properties, we do not accept the application of ownership change online, by telephone or email.
We need you to fill in and fax back the following documentation. Listed fee's must be cleared before we can process your application. If application is complete you should receive confirmation of completion within 5 business days.
– Download transfer ownership form
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Renewals
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How do I renew my Premium DNS?
If you have received a renewal notice from Cheap Domains, or just want to renew your Premium DNS, you can do this on our website. Renewing your Premium DNS with Cheap Domains is easy. Log into your Domain Manager and click Renew Hosting on the menu to the left.
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