Premium DNS allows you complete control over your DNS zone allowing you to set A records, MX records, CNAME records, TXT records, URL forwards and email forwards from within your Domain Name Manager. (Premium DNS is included FREE with all web and email hosting plans.)

There are NO hidden fees with Cheap Domains. All possible fees are listed on our plan page.

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It usually takes 24-48 hours from the initial activation of your Premium DNS account before changes are visible on the Web.

If your changes are not visable on the web (or your mail does not work) after 48 hours, please double check all your settings, and make sure the source address' are functional.

A good way to check if your email forwarding is working correctly and to identify where the problem lies is:

Send an email to your source address, with your new Premium DNS email e.g. user@yourdomainname.com.au in the CC field. If you receive 2 copies of this test email, then everything is working as desired. If you receive 1 copy... you have a problem with your Premium DNS settings and you should check your MX records. If you don't receive any copies of this test email, please double check your mail settings with your external mail provider.

It is possible that your URL forwarding is active prior to the email forwarding (or vice versa) as DNS caching for mail services (MX records) may differ from www records by anywhere up to 24 hours.

If you purchased Premium DNS with your domain, or sometime after your domain purchase, there is a chance that your account is not yet setup.

Premium DNS is activated manually, and usually takes 48 hours to be setup on your domain. If it has been more than 48 hours, and you're still getting a login or password error, please feel free to email us.

If you're logging into Premium DNS through your Domain Name Manager, and you receive a password error message, this may be for one of two reasons.

1. If you recently purchased your domain name, your DNS Hosting account may not be active yet. Premium DNS takes roughly 48 hours before it's activated after a new domain registration.
   
2. Have you changed your password since registering your domain? If so, Premium DNS may still be set to your original user/pass, or alternatively the user/pass of the registrant contact. If you still can't remember your user/pass, please email us and we'll reset it .

Changing ownership of an account is a PERMANENT function. You will not be able to change the ownership back once you have made the change.

As you may know, ownership change means to transfer all of the rights and duties of the account to the designated person/entity. To protect your properties, we do not accept the application of ownership change online, by telephone or email.

We need you to fill in and fax back the following documentation. Listed fee's must be cleared before we can process your application. If application is complete you should receive confirmation of completion within 5 business days.

– Download transfer ownership form

If you have received a renewal notice from Cheap Domains, or just want to renew your Premium DNS, you can do this on our website. Renewing your Premium DNS with Cheap Domains is easy. Log into your Domain Manager and click Renew Hosting on the menu to the left.